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Water Service

Readiness to Serve Charge is a flat fee, which recovers a portion of expenses incurred in maintaining the distribution system, providing fire protection and processing customer activity.  The readiness to serve charge is based on the size of the meter serving the property.

Commodity Charges recovers the costs of acquiring water and delivering it to each customer.  The commodity charge is based on the volume of water delivered to a customer during a monthly billing period. The commodity charge is expressed in "billing units" of 100 cubic feet; a single billing unit is equal to 748 gallons.  A tiered rate structure with an increasing commodity charge per tier is used to encourage conservation.

Elevation Charges cover the additional costs of infrastructure and power to pump water to higher locations, billing differs by zone, with customers at higher elevations paying higher costs per unit of water. Most district customers are located in zones 1 and 2.

Zone 1, includes all domestic water customers receiving water that does not require pumping above a hydraulic gradient of 1235 feet.

Zone 2, includes all domestic water customers receiving water that requires pumping to elevations between 1235 and 1700 feet prior to delivery.

Zone 3, includes all domestic water customers receiving water that requires pumping to elevations between 1700 and 2200 feet prior to delivery.

Zone 4, includes all domestic water customers receiving water that requires pumping to elevations greater than 2200 feet prior to delivery.

Zone 5, includes all domestic water customers who are served water purchased by the District from sources other than the Metropolitan Water District of Southern California.

Sanitation (Sewer) Service

Each customer connected to the sewer system shall pay a monthly service charge to offset the cost of collection, treatment and disposal of sewage and administrative costs.

Single Family Residential Charges are based on the number of people in the household.  Read more.

Multi-family Charges are based on the number of residents - read more.

Commercial Charges read more.  Call Customer Service (818) 251-2200 for more information.

Terms

You will receive a single bill for all water and sewer charges every month.

Paying Your Bill - Payment in full is due within 14 days of the "billing issue" date. Please pay your bill as soon as it is received; include the stub with your payment and return to us in the enclosed envelope, or check our website under Payment Options for available options.

Late Fee - A fee of 2% will be added to your balance if payment is received after the stated due date.

Returned Checks - Checks returned for insufficient funds may be redeemed in cash at the district's office within 24 hours of notice, with payment of the $20.00 redemption fee. If the check is not redeemed within 24 hours, a shut off notice will be issued and water service will be shut off in three (3) working days.

Disconnect/Reconnect Charge - A $10.00 fee will be charged for delivery of a disconnect notice and a separate fee of $50.00 will be charged for the trips to turn off/turn on water service for the lack of payment. (If your service is shut off by the district, a district Service Technician must be the one to turn your service back on.)

Deposit Requirements - If service has been disconnected for non-payment of charges, a deposit must be paid before service is reconnected.  The deposit is $50.00 or the greater of twice the amount of the normal maximum bill for the property dependent on the credit risk.

Disputed Bills - Should you question your bill, please request an explanation by calling our Customer Service office at (818) 251-2200.

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