Late Fee - A fee of 2% will be added to your balance if payment is received after the stated due date.
Returned Checks - Checks returned for insufficient funds may be redeemed in cash at the district's office within 24 hours of notice, with payment of the $20.00 redemption fee. If the check is not redeemed within 24 hours, a shut off notice will be issued and water service will be shut off in three (3) working days.
Disconnect/Reconnect Charge - A $10.00 fee will be charged for delivery of a disconnect notice and a separate fee of $50.00 will be charged for the trips to turn off/turn on water service for the lack of payment. (If your service is shut off by the district, a district Service Technician must be the one to turn your service back on.)
Deposit Requirements - If service has been disconnected for non-payment of charges, a deposit must be paid before service is reconnected. The deposit is $50.00 or the greater of twice the amount of the normal maximum bill for the property dependant on the credit risk.Disputed Bills - Should you question your bill, please request an explanation by calling our Customer Service office at (818) 251-2200.