Frequently Asked Questions

Print
Press Enter to show all options, press Tab go to next option

 

CUSTOMER SERVICE

My water bill was VERY high this billing period, what happened?
First check to see if you have a leak on your property. No leak, here is a list of items to consider: 

     Check irrigation timers 
     Was a swimming pool just filled? 
     Was a hose left running? 
     Did a toilet have a leak? 
     Did you just put in new landscaping or a lawn?

These are just a few areas to check. If you still have questions, please call our customer service department at (818) 251-2200 and request a home water usage survey.

If I have a leak on my property, who do I call?
For leaks on your property that are on your side of the water meter, you should contact a professional plumber. The water district does not give recommendations or referrals.

You may be eligible for a leak adjustment. Read the Leak Adjustment Policy.

My toilet is leaking. Will LVMWD field service reps fix it? 
No. We are unable to help you with repairs that occur on your side of the water meter.

Can I pay my LVMWD bill by credit card?
Yes. Visit www.vuebill.com/lvmwd.

Can I pay my LVMWD bill on-line?
Yes. Visit www.vuebill.com/lvmwd.

Does LVMWD provide e-billing?
Yes. Visit www.vuebill.com/lvmwd.

Are there discounts or special rates for filling swimming pools?
No discounts or special rates are available. An average pool equates to approximately $100, in addition to normal usage.

Do you have special rates for senior citizens or the disabled?
No, the district does not have any special rates for seniors or the disabled. Established rates apply to everyone in the water district's service area.

If I have a regeneration water softener which produces brine, can I discharge the brine to the sewer system?

No, according to the District Administrative Code (3-4.202) brines produced in the regeneration of water softeners shall not be discharged into the trunk sewers without a permit from the Director of Operations.  Contact the District at 818 251-2100.

Back to top

 

WATER QUALITY

In an emergency, how can I prepare my drinking water?
1.    Strain water through clean cloth or handkerchief to remove particles.
2.    Liquid chlorine bleach can be used as a purifier. Check the label to be certain it contains 
       5.25% sodium hypochlorite solution.
3.    Mix water and bleach thoroughly, in the following proportions:

Amount of Water If Clear    If Cloudy
1 gallon 8 drops 16 drops
5 gallons 1/2 teaspoon 1 teaspoon

4.    Let stand for 30 minutes before using. A sligh chlorine odor should be detected. If not, 
       repeat the dosage and let stand for an additional 15 minutes.

Water may also be purifed by bringing it to a rapid boil for a full minute.

Emergency sources of water include the hot water heater and water in the toilet tank. DO NOT use swimming pool or spa water as a primary source of drinking water.

Who should I contact if I have questions about the quality of my water?
If water running from your tap looks, smells or tastes unusual, your first call should be to the customer service staff at the water district. They will help you determine the cause of the change and may send a technician for on-site investigation if the cause appears to be in our water system.

Other sources of information about water quality include:

    Metropolitan Water District of Southern California (MWD) 
    (800) CALL-MWD

    California Department of Health Services 
    (916) 323-6111 

    US Environmental Protection Agency 
    (EPA) (800) 426-4791

Should I get a home water treatment or water softener system?
Whether or not to use a home treatment system is a personal decision and should be based on specific taste expectations or exceptional medical needs. Tap water provided by Las Virgenes Municipal Water District meets stringent State and Federal requirements for health and safety. However, in-home treatment units can remove additional constituents, which may affect taste - primarily organic, and inorganic chemicals.

Different treatment systems are designed to do different things. A little research will help you to make certain you're getting the right unit to suit your individual expectations. Also, be certain to consider the need for upkeep and maintenance. Improperly maintained, some treatment units have been known to actually cause health problems. In addition, take into account costs not only for purchase, but for treatment supplies, maintenance, and - often - additional water which may be necessary for flushing.

If I have a regeneration water softener which produces brine, can I discharge the brine to the sewer system?

No, according to the District Administrative Code (3-4.202) brines produced in the regeneration of water softeners shall not be discharged into the trunk sewers without a permit from the Director of Operations. Contact the District at (818) 251-2100.

What affects the taste of my tapwater?
Many things affect how water tastes. Water from varying geographic areas may have different mineral content, which affects taste. Chlorine, which kills bacteria and is critical to water safety, may leave a slight residual taste or odor. Sometimes, the pipes in your home plumbing can impact taste, particularly if water has been sitting in the lines for several hours. The best way to address any of these tastes is to place a pitcher of tap water in the refrigerator, where exposure to cold and air will allow many of the taste-producing elements to dissipate.

Do I have to treat the water special for my pets, fish, or plants?
LVMWD, like many other water suppliers across the nation, uses chloramines to meet federal and state drinking water disinfection standards. Safe for humans, the residuals of chloramines can be harmful to fish and must be removed from tap water before it's added to a pond or aquarium. Water conditioners specifically designed for removing chloramines can be purchased at pet and fish stores where experts can provide instructions and recommendations.

Can I flush pills, chemicals or other hazardous waste down the toilet or put them down the drain?
No. Dispose of them in your trash or hazardous waste material round ups. Check your local city web site for more detailed information on these services.

How hard is the water in this area?
During the reporting year of 2013, the hardness of the water in this service area was an average of 124, which is considered moderately hard.

To learn more about your water quality, read the Annual Water Quality Report based on testing conducted throughout the year 2013.

Back to top


CONSERVATION

Are there any current restrictions on water use?
Yes, Click here to see our voluntary and mandatory conservation measures.

When and how long should I water my landscape?
Click here to read "Irrigation Scheduling; Little Time, BIG PAYBACK".

How can I reduce my water usage?
Check out our 50 Ways to Save Water.

Where can I buy California-friendly, water-wise plants?
The Family of Southern California Water Agencies provides quite a lot of information on their web site www.BeWaterWise.com. On the front page there is a link to find a retailer in your area. 

See rebate information.

Back to top

 

LEAKS

I think I have a water leak at my house, what should I do?
The first thing you should do is read "Detecting a Leak" and check to ensure you do or do not have a leak at your home. If there is a leak on your property you should call a professional plumber. The water district is unable to help you with repairs that occur on your side of the water meter.

How can I tell if my toilet has a leak?
If you use an automatic bowl-cleaning device, remove it. When all coloring is gone, you're ready for the next step.  At least 5 minutes after the last flush cycle, carefully remove the toilet tank cover. Gently add 4 to 5 drops of blue, green, or red food coloring into the tank (not the bowl). DO NOT FLUSH. Wait 10 to 15 miunutes. If you find color in the bowl, there's a leak.

Common causes of toilet leaks include: 
    the flapper valve or valve seat has deteriorated, 
    the flushing arm or lift chain is not working properly, 
    the tank water level is too high and spills into the overflow, 
    the float rod, ballcock or float ball may be corroded.

Will LVMWD field customer service reps fix a leak in my home?
The water lines on your side of the meter are your responsibility and the district is unable to help you with repairs that occur on your side of the water meter. 

Back to top

EMERGENCY

In case of a water emergency, how do I turn off my water? 
Read step by step instructions on locating and turning off your meter. Customer Service is always available for assistance, we can be reached at (818) 251-2200.

In an emergency, how can I prepare my drinking water? 
Read detailed information how to disinfect your water in case of an emergency.

If I observe water running down the street or coming from a fire hydrant, what should I do?
Please contact our Customer Service Department at (818) 251-2200. If you're calling after office hours (7:30 a.m. - 5:00 p.m.) then please call our main number at (818) 251-2100 and follow the prompts to notify our stand-by personnel. 

Back to top


GARDENING

Where can I purchase a Weather Based Irrigation Controller?
At this time, smart controllers are not widely available. Some are available for purchase from the manufacturer over the internet, others are available for purchase at Irrigation Supply Houses. To find local irrigation equipment suppliers, look in the phone book yellow pages under a heading such as "Irrigation Systems and Equipment."

When and how long should I water my landscape?
Click here to read "Irrigation Scheduling; Little Time, BIG PAYBACK."

Where can I buy "California Friendly" or waterwise plants?
The Family of Southern California Water Agencies provides quite a lot of information on their web site www.BeWaterWise.com. On the front page there is a link to find a retailer in your area.

How do I get "free" compost?
Free Community Compost is available to the general public on Saturdays from 8 a.m. until 1 p.m. Bulk loads (by the cubic yard) are available by appointment only.

Back to top

REBATES

Do you have rebates?
Yes.

Residential Customers

Rebates for high-efficincy clothes waters, sprinkler nozzles, and smart, weather-based irrigation controllers are available though a regional program at www.socalwatersmart.com.

Commercial Customers

For more information on rebates available for commercial customers, please check www.mwdsaveabuck.com

Back to top

 

TOURS / SPEAKERS

Does the district offer tours of its facilities? 
Yes. Read about our quarterly tours and how to register.

My group is interested in learning more about water, do you provide speakers for groups?
Yes, the district would be pleased to set up a speaker for your group. Please fill out Contact Us form and someone will contact you. 

Back to top

 

    Free viewers are required for some of the attached documents.
    They can be downloaded by clicking on the icons below.

    Acrobat Reader Flash Player QuickTime Windows Media Player Microsoft Silverlight Word Viewer Excel Viewer PowerPoint Viewer

    Navigation

    View Full Site